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Delivery Policy


DELIVERY 

  1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
  2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use Nationwide Express as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 4 to 9 business days for East Malaysia.
  3. Our standard delivery charges per order are as follows:
    • For West Malaysia, delivery charge start from RM 10 for the first 3 KG and RM 2.00 for every subsequent KG
    • For Easy Malaysia, delivery charge start from RM 15 for the first KG and RM 10 for every subsequent KG
  4. Orders are dispatched for delivery between 11.00am – 5.00pm from Monday to Friday.
  5. We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
  6. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
  7. In the event that we fail to deliver to you at the delivery address provided by you, we will make a (2nd) attempt at the specified delivery address.
  8. The Item will be return to Takong Racing Sdn Bhd if we can't proceed with the second attempt and customer will be notify immediately after we received the item. 

PROOF OF DELIVERY

  1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.

ORDER

  1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 2PM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
  2. Takong Racing Sdn Bhd will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order.  
  3. Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.
  4. You may only purchase our products from and enter into transactions on our Website if you are 18 years old and above.

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